CHECK IN TIME 3:00PM
CHECK OUT TIME 11:00AM
QUIET HOURS 10:00PM TO 8:00AM

GENERAL GUIDELINES –

Vehicles:
It is your responsibility to read the description for the site you reserve and follow the allotted number of vehicles and size dimensions. There is no over flow parking for additional vehicles. We suggest you reserve a second site for additional vehicles and people as needed.
Do not attempt to park additional vehicles in any other location, ie along the inside or outside of fence line or by moving barriers. Do not move rocks for additional space or to level any vehicle. Bring your own vehicle levelers.
Cabins allow for one vehicle per cabin, and a reserved space is available directly in front of each cabin. A second vehicle may be accommodated for upon request.
There are 4 day use lot areas for those visiting. No overnight parking is allowed in these lots. We ask that you do not park here if you have a campsite to park in. 

Campsites:
Each campsite must have a tag on the post and an envelope returned to the blue box with the name and information of the person whom the reservation is under. Full directions and an example exist at the self registration area. You will also be sent these full details in email format once a reservation is complete. 
Hammocks are allowed (for now), but trees must be protected properly. If a hammock is considered to be damaging a tree it will be removed. Slack lines are not allowed anywhere on the property.

Watershed Zone, Drinking Water:
Urinating and defecation on the property will not be tolerated. You will be asked to leave with no refund. The property is on a natural water shed by way of the Ten Sleep Creek. Respect this policy and the people who use the creek as a drinking water source. 
There is to be no bathing, cleaning of dishes, or washing of clothes in the Ten Sleep Creek. No additional chemicals, whether they are labeled ‘organic’, ‘environmentally safe’, or otherwise are allowed. A bathing suit is required at all times while enjoying the creek. 
Drinking water is available at the bathhouse and does not need to be boiled.

Amenities:
Refrigerators are checked regularly. If your food is spoiling we reserve the right to dispose of it immediately for health safety issues. Do not leave your dishes or other personal items in or around the sink. Keep this area clean for all guests (and not for pests). Clean up any mess you make in the communal sink area, including inside of the microwave. 
Do not leave items unattended in the social area under the blue pavilion or on the deck. Do not leave hammocks, chairs, or other personal items. 
Packages and mail can be sent to the Rock Ranch address. Items are stored on a communal shelf behind the large house. Package delivery is a free convenience, not a service. Ten Sleep Rock Ranch assumes no liability for package delivery, security, or loss.

CANCELLATION POLICIES –

Requests can be made via email by replying to your confirmation (info@tensleeprockranch.com), or calling (307) 366-2096.
We appreciate your patience in waiting for a response and resolution.

Cabin Reservation Cancellation Policy:
7 Days Advanced Notice 10% Cancellation Fee –
When cancelling an entire reservation 7 full days advanced notice is required before start date of reservation to receive a refund with the deduction of a 10% fee (not to exceed $50). Reservation change requests are conditionally accepted during this time. Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee. Shortening the date range incurs a 10% fee (not to exceed $50) on any returned funds.
Request Example – sent the 1st by 3pm for a reservation that starts the 8th+ at 3pm.
Fee Example – any cabin, for every night cancelled a 10% fee will be deducted from any refund up to $50.

1-6 Days Advanced Notice 50% Cancellation Fee –
When cancelling an entire reservation 1-6 full days advanced notice is required before start date of reservation to receive a refund with the deduction of a 50% fee (not to exceed $100). Reservation change requests are conditionally accepted during this time. Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee. Shortening the date range incurs a 50% fee (not to exceed $100) on any returned funds.
Request Example – sent the 1st by 3pm for a reservation that starts the 2nd-7th at 3pm.
Fee Example – any cabin, for every night cancelled a 50% fee will be deducted from any refund up to $100.

Camping Reservation Cancellation Policy:
7 Days Advanced Notice 10% Cancellation Fee –
When cancelling an entire reservation 7 full days advanced notice is required before start date of reservation to receive a refund with the deduction of a 10% fee (minimum $5, not to exceed $25). Reservation change requests are conditionally accepted during this time. Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee. Shortening the date range incurs a 10% fee ((minimum $5, not to exceed $25)) on any returned funds.
Request Example – sent the 1st by 3pm for a reservation that starts the 8th at 3pm.
Fee Example – single person 1-5 nights cancelled will incur a minimum $5 fee deducted.
Fee Example – single person 6+ nights cancelled will incur a 10% fee not to exceed $25.

1-6 Days Advanced Notice 50% Cancellation Fee –
When cancelling an entire reservation 1-6 full days advanced notice is required before start date of reservation to receive a refund with the deduction of a 50% fee (minimum $5, not to exceed $25). Reservation change requests are conditionally accepted during this time. Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee. Shortening the date range incurs a 50% fee (minimum $5, not to exceed $25) on any returned funds.
Request Example – sent the 1st by 3pm for a reservation that starts the 8th+ at 3pm.
Fee Example – single person 1-2 nights cancelled will incur a minimum $5 fee deducted.
Fee Example – single person 3+ nights cancelled will incur a 10% fee not to exceed $25.

No Refund Situations:
Once any reservation has begun there are no refunds or changes allowed, except adding days to the end of your stay. This can be done by contacting the Rock Ranch or going online to our website and making a reservation.
Request Example – sent the 1st after 3pm for a reservation that starts the 1st at 3pm (within 24 hours).

Quiet hours are from 10pm to 8am. Anyone found in violation of this policy will be asked to vacate the premises without any refund.

If anyone is caught occupying a campsite without paying they will be asked to vacate the premises permanently.

There is no overnight camping in the Day Use parking lots. There is no parking at any time along the exterior of the property fence line, as this is an easement for the Wyoming Department of Transportation. Violators may be fined by the County Sheriffs Department. We reserve the right to vacate a vehicle if it is parked in an inappropriate location anywhere on the property.

Late Show, No Show, Other:
We appreciate any communication regarding changes to your expected arrival, or if you plan to no longer occupy your reservation. We can help to arrange any changes to your reservation or refunds, if they apply.

After the first night of No Show and no communication we send an email. Any reply would be greatly appreciated, but we also understand that folks may be out of service. If the site is fully paid for we will not release it to the public, unless we hear back from the reservation party.

Additional reservations made by guests online through our website to change an existing reservation, that then requires the original reservation to be cancelled in full, will incur a fee equal to the amount of the credit card processing fee of the original reservation.

Camping Guest Policies:
Number of Guests – All persons must be paid for in advance. Email if you plan to have additional guests than expected and paid for guests. This will make sure you site allows the group size and vehicle count.

The individual who makes the reservation is responsible for paying for all intended guests, regardless if they actually use the campsite. Seek personal payment in advance for additional guests you reserved for and paid.

This holds strict for the following holidays and events: Memorial Day, Independence Day, Ten Sleep Climbers’ Festival, and Labor Day. It is your responsibility to know who will be camping with you and to collect their payment.

We do not offer refunds for additional guests that no longer occupy a campsite with the reservation party.

Giving Away and Reselling a Campsite:
Only resell your campsite for the exact amount you paid for it, so as to not price out anyone needing access to our campground. You must notify us if someone else will be occupying your campsite so we can make sure the correct person is occupying it.

PETS –

Property & Grounds:
You agree to keep your pet(s) on a leash at all times while on the property. You will not let them wander off unleashed or be left unattended. The front grass area by the large house is off limits to pet(s) as it is part of the private residence. You will not leave your pet unattended in a vehicle for any reason at any time. You agree to carry waste disposal bags and pick up after your pet. In the case your pet is found unattended, off leash, or defecating, you will be warned once. If a pet violently interacts with another pet this is cause for removal off the property. 

Cabins:
You agree to keep your pet(s) on a leash at all times when outside of the cabin. You will not allow your pet(s) to lay on the bed or couch. Any damage to the interior or exterior of the cabin will be the owners sole responsibility. You agree to never leave your pet(s) unattended in a cabin, and to take them with you any time you leave the cabin. 

WiFi & INTERNET –

While there is WiFi on the property the signal is generally only useful for internet searches, social media, and emailing. We can not guarantee that the bandwidth will be strong enough (especially during peak visitor times, days, or months) to attend a Zoom meeting or upload/download large files, for example. We suggest visiting the Ten Sleep Library, which is about 10 minutes away. They accept donations. If you use a local business’ WiFi for work related activities consider being a patron. We also suggest you park further away from the front of the establishment, so as to offer normal customers ease of parking. Thank you for supporting our town and being a good visitor ambassador.