CHECK IN TIME 3:00PM
CHECK OUT TIME 11:00AM
QUIET HOURS 10:00PM TO 8:00AM

GENERAL GUIDELINES –

Vehicles:
It is your responsibility to read the description for the campsite you reserve and follow the allotted number of vehicles and size dimensions. There is no over flow parking for additional vehicles. We suggest you reserve a second site for additional vehicles and people as needed.
Do not attempt to park additional vehicles in any other location, ie along the inside or outside of fence line or by moving barriers. Do not move rocks for additional space or to level any vehicle. Bring your own vehicle levelers.
Cabins allow for one vehicle per cabin, and a reserved space is available directly in front of each cabin. A second vehicle may be accommodated for upon request.
There are 4 day use lot areas for those visiting. No overnight parking is allowed in these lots. We ask that you do not park here if you have a campsite to park in. 

Campsites:
A host will check the reservation system before the 11am checkout and tag each site with a card: Red reserved or White available. We do not require envelopes to be filled out by guests and returned to the registration box. A host will come around in the evenings to change any cards, as well as follow up with any issues from the morning rounds. Any guest that is unpaid for will be required to pay immediately. The person who reserved the campsite will be responsible for payment. Per our policy, guest should be paid for when the reservation is created.
Hammocks are allowed (for now), but trees must be protected properly. If a hammock is considered to be damaging a tree it will be removed. Slack lines are not allowed anywhere on the property.

Watershed Zone, Drinking Water:
Urinating and defecation on the property will not be tolerated. You will be asked to leave with no refund. The property is on a natural water shed by way of the Ten Sleep Creek. Respect this policy and the people who use the creek as a drinking water source. 
There is to be no bathing, cleaning of dishes, or washing of clothes in the Ten Sleep Creek. No additional chemicals, whether they are labeled ‘organic’, ‘environmentally safe’, or otherwise are allowed. A bathing suit is required at all times while on the property. 
Drinking water is available at the bathhouse and does not need to be boiled.

Amenities:
Refrigerators are checked regularly. Your items must be marked with the end date of your reservation. If your food is spoiling we reserve the right to dispose of it immediately for health safety issues. Do not leave your dishes or other personal items in or around the sink. Keep this area clean for all guests (and not for pests). Clean up any mess you make in the communal sink area, including inside of the microwave. 
Do not leave items unattended in the social area under the blue pavilion or on the deck. Do not leave hammocks, chairs, or other personal items. 
Packages and mail can be sent to the Rock Ranch address. Items are stored on a communal shelf behind the large house. Package delivery is a free convenience, not a service. Ten Sleep Rock Ranch assumes no liability for package delivery, security, or loss.

CANCELLATION POLICIES –

Requests can be made via email by replying to your confirmation (info@tensleeprockranch.com), or calling (307) 366-2096.
We appreciate your patience in waiting for a response and resolution.

Cabin Reservation Cancellation Policy:

8+ Full Days Advanced Notice 10% Cancellation Fee –
When cancelling an entire reservation 8 or more full days advanced notice is required before start date of reservation to receive a refund.The cancellation fee is a deduction of a 10% of the refund total and the fee will not exceed $50 unless the processing fee exceeds this. In that case, the cancellation fee will be equal to the processing fee. Reservation change requests are conditionally accepted during this time.

Conditions: Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee, as long as there is no difference in the reservation total value. Shortening the date range incurs a 10% cancellation fee noted above for all nights cancelled.
Request Example – sent the 1st or earlier before 3pm for a reservation that starts the 9th at 3pm.
Fee Example – any cabin, for every night cancelled a 10% fee will be deducted from any refund up to $50.

1-7 Full Days Advanced Notice 50% Cancellation Fee –
When cancelling an entire reservation 1-7 full days advanced notice is required before start date of reservation to receive a refund. The cancellation fee is a deduction of 50% of the refund total and the fee will not exceed $100 unless the processing fee exceeds this. In that case, the cancellation fee will be equal to the processing fee. Reservation change requests are conditionally accepted during this time.

Conditions: Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee, as long as there is no difference in the reservation total value. Shortening the date range incurs the 50% cancellation fee noted above for all nights cancelled.
Request Example – sent the 2nd to the 8th before 3pm for a reservation that starts the 9th at 3pm.
Fee Example – any cabin, for every night cancelled will incur a 50% fee not to exceed $25 unless processing fees do (see above).
One full day advance notice = 24 hours.

Camping Reservation Cancellation Policy:

8+ Full Days Advanced Notice 10% Cancellation Fee –
When cancelling an entire reservation 7 full days advanced notice is required before start date of reservation to receive a refund. The cancellation fee is a deduction of 10% of the refund total with a minimum fee of $5, and the fee will not exceed $25 unless the processing fee exceeds this. In that case, the cancellation fee will be equal to the processing fee. Reservation change requests are conditionally accepted during this time.

Conditions: Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee, as long as there is no difference in the reservation total value. Shortening the date range incurs the 10% cancellation fee noted above for all nights cancelled.
Request Example – sent the 1st or earlier before 3pm for a reservation that starts the 9th at 3pm.
Fee Example – single person 1-5 nights cancelled will incur a minimum $5 fee deducted.
Fee Example – single person 6+ nights cancelled will incur a 10% fee not to exceed $25 unless processing fees do (see above).
One full day advance notice = 24 hours.

1-7 Full Days Advanced Notice 50% Cancellation Fee –
When cancelling an entire reservation 1-7 full days advanced notice is required before start date of reservation to receive a refund. The cancellation fee is a deduction of 50% of the refund total with a minimum fee of $5, and the fee will not exceed $25 unless the processing fee exceeds this. In that case, the cancellation fee will be equal to the processing fee. Reservation change requests are conditionally accepted during this time.

Conditions: Expanding the date range incurs no fee, and additional payment is expected before arrival. Moving the entire date range within the same calendar year incurs no fee, as long as there is no difference in the reservation total value. Shortening the date range incurs the 50% cancellation fee noted above for all nights cancelled.
Request Example – sent the 2nd to the 8th before 3pm for a reservation that starts the 9th at 3pm.
Fee Example – single person 1 night cancelled will incur a minimum $5 fee deducted.
Fee Example – single person 2+ nights cancelled will incur a 50% fee not to exceed $25 unless processing fees do (see above).
One full day advance notice = 24 hours.

Cancellation Calendar Example:

ADDITIONAL RESERVATION POLICIES –

No Refund Situations:
Once any reservation has begun there are no refunds or changes allowed, except adding days to your stay. This can be done by contacting the Rock Ranch or going online to our website and making a reservation.
Request Example – sent the 1st after 3pm for a reservation that starts the 2nd at 3pm (one full day advance notice = 24 hours).

Quiet hours are from 10pm to 8am. Anyone found in violation of this policy will be asked to vacate the premises without any refund.

If anyone is caught intentionally occupying a campsite without paying they will be asked to vacate the premises permanently.

There is no overnight camping in the Day Use parking lots. There is no parking at any time along the exterior of the property fence line, as this is an easement for the Wyoming Department of Transportation. Violators may be fined by the County Sheriffs Department. We reserve the right to vacate a vehicle if it is parked in an inappropriate location anywhere on the property.

Late Show, No Show, Other:
We appreciate any communication regarding changes to your expected arrival, or if you plan to no longer occupy your reservation. We can help to arrange any changes to your reservation or refunds, if they apply.

After the first night of a No Show and no communication from the guest we send an email. Any reply would be greatly appreciated, but we also understand that folks may be out of service. If the site is fully paid for we will not release it to the public, unless we hear otherwise from the guest.

Additional reservations made by guests online through our website to change an existing reservation, that then requires the original reservation to be cancelled in full or part, will incur a fee equal to the amount of the credit card processing fee.

Camping Additional Guest Policies:
All persons must be paid for in advance. Email if you plan to have additional guests than expected and/or paid for. This will make sure you site allows the group size and vehicle count.

The individual who makes the reservation is responsible for paying for all intended guests, regardless if they actually use the campsite. Seek personal payment in advance for additional guests you reserved for and paid.

This holds strict for the following holidays and events: Memorial Day, Independence Day, Ten Sleep Climbers’ Festival, and Labor Day. It is your responsibility to know who will be camping with you and to collect their payment.

We do not offer refunds for additional guests that no longer occupy a campsite with the reservation party.

Giving Away and Reselling a Campsite:
Only resell your campsite for the exact amount you paid for it, so as to not price out anyone needing access to our campground. You must notify us if someone else will be occupying your campsite so we can make sure the correct person is occupying it.

PETS –

Property & Grounds:
You agree to keep your pet(s) on a leash at all times while on the property. You will not let them wander off unleashed or be left unattended. The front grass area by the large house is off limits to pet(s) as it is part of the private residence. You will not leave your pet unattended in a vehicle for any reason at any time. You agree to carry waste disposal bags and pick up after your pet. In the case your pet is found unattended, off leash, or defecating, you will be warned once. If a pet violently interacts with another pet this is cause for removal off the property. 

Cabins:
You agree to keep your pet(s) on a leash at all times when outside of the cabin. You will not allow your pet(s) to lay on the bed or couch. Any damage to the interior or exterior of the cabin will be the owners sole responsibility. You agree to never leave your pet(s) unattended in a cabin, and to take them with you any time you leave the cabin. 

WiFi & INTERNET –

Fiber Optic WiFi is an amenity available in specific areas of the property (the social area D, and the general cabin area). The Rock Ranch cannot guarantee the quality of signal, and that there will be no disruptions in service as the property is in a forest. If guaranteed high quality and undisrupted services is a requirement for your needs then consider using the free public services of the Ten Sleep or Worland Library for your specifics needs (they do accept donations), bringing a satellite if you own one, or booking your stay in town with another rental.
While there is WiFi on the property the signal is generally only useful for internet searches, social media, and emailing. If you use a local business’ WiFi for work related activities consider being a patron. We also suggest you park further away from the front of the establishment, so as to offer regular customers ease of parking. Thank you for supporting our town and being a good visitor ambassador.