CHECK IN TIME 3:00PM
CHECK OUT TIME 11:00AM
QUIET HOURS 10:00PM TO 8:00AM
RESERVATION POLICIES –
Email to make a request for editing or cancelling a reservation. Our VA (virtual assistant) will reply between 8am and 6pm MST, with a goal of 1 day. A receipt of request is validated when a reply is sent.
reservations@tensleeprockranch.com
If you need more immediate assistance call between 8am and 8pm MST.
(307) 366-2096
A link to this policy is included in email communications sent out upon payment confirmation, 10 days before the start of a reservation, and 3 days before the start of a reservation.
All policies hold strict for the following holidays and events: Memorial Day, Independence Day, Ten Sleep Climbers’ Festival, and Labor Day.
- Cancelling a Reservation in Whole, Part, or for Additional Guest(s):
Applies to cancelling a ‘whole reservation’ (from checkin date to checkout date).
Applies to cancelling ‘part of a reservation’ (keeping one or more days of several originally reserved).
7+ Full Days Advance Notice is Required to request a reservation cancellation, in part or whole. A whole cancellation incurs a fee of 25%, which is deducted from the total original payment. A partial cancelation (or part of the reservation) incurs a 25% fee for the portion cancelled. The payment includes all guests and nights paid. One cancellation is allowed per reservation. Requesting the cancellation of a double booking will be subject to this same cancellation policy.
Example: June 8th to June 10th, 2 nights for 2 adult guests. Cancellation request required by June 1st. Cancellation of one night for 2 adult guests is the portion subject to a 25% fee. Occupation of campsite is now for 1 night for 2 adult guests. - Contact the Rock Ranch Directly for:
Requesting a Change of Accommodation:
For example, switching cabins, upgrading from camping to a cabin, or switching campsites.
Requesting an Edit:
Reservation dates may be edited. Email or call with as much advanced notice as possible for optimal accommodation choices and no fee. For example, a 7 night reservation in June may be edited to a 7 night reservation in July, within the same calendar year and number of nights independent of number of guests. The same accommodation can not be guaranteed, and an edit may necessitate reserving one or more campsites for the new date range of the reservation. A reservation can only be edited once.
Reserver Non-Occupancy:
In the case of an emergency, where the reserver can no longer occupy the campsite in part or whole, they remain responsible for all policies and persons using the reservation and occupying the campsite. Notify the Rock Ranch that you will not be present, but your paid guests intend to use the reservation in part or whole.
All requests above must be made 7+ full days before the start date of a reservation. Example: June 8th to June 10th, request required by June 1st. - Other Policies:
Additional Guest(s):
If additional guests are not included at the time a reservation is made they can be paid for up until the start date of a reservation. Payment processing is available on our website through the main menu ADD GUEST, Edit Cancel. Additionally, an email reminder with a link is sent 3 days before the start of a reservation. The reserver is responsible for paying for all additional guests, as their information is what is on record to apply payment and updates to said reservation. Hosts use this information to confirm the total number of people occupying a campsite does not exceed the number of paid guests.
Cancellation of additional guests, simply for no showing, is non refundable. If the cancellation includes reservations dates (non-occupancy of the campsite ) then a refund is applicable. See the cancellation policy above.
Day use guests are allowed on campsites, but must vacate the campsite and/or parking area before quiet hours.
No Shows after Reservation has Begun:
After the first night of a No Show the next morning an email will be sent requesting verification of arrival date. The reserver has 24 hours to reply to this email. A receipt of reply is validated when the Rock Ranch responds. The campsite will then be held per the communication details. If a reply is not sent within 24 hours the reservation may then be cancelled without refund and released for re-booking.
For example, arrival is expected Monday June 1st, host notes no arrival Tuesday June 2nd, email is sent Tuesday June 2nd, reply from reserver is expected by June 3rd and validated when the Rock Ranch responds, if no reply is received within 24 hours site may be released June 3rd.
Parking Lots and Limitations:
There is no overnight camping in the Day Use parking lots. There is no parking at any time along the highway shoulder on the front of the property. This is an easement for the Wyoming Department of Transportation between the exterior of the fence line and the highway. Violators may be fined by the County Sheriffs Department. We reserve the right to tow a vehicle if it is parked in an inappropriate location anywhere on the property.
Quiet Hours:
10pm to 8am. Complaints from guests, neighbors, and owners are taken seriously, as all campers expect the same paid for quiet hours. Violations may be subject to removal from property and denial of refund depending on the severity of the incident as investigated by the owners.
Not Paying for Camping:
If anyone is caught intentionally occupying a campsite without paying they will be asked to vacate the premises permanently.
Definitions:
Reservation – Includes all the days from checkin to checkout in consecutive total. For example, a policy will apply to a reservation from June 8th to June 10th in whole, not in part by individual days. Seven full days before this reservation would be June 1st.
Reservation Holder/Reserver – The person who made and paid for the reservation, who is responsible for all policies and guests. We only accept requests from this person, and require an email and phone number to be included with the reservation.
Additional Guest(s) – Any person above one occupying a campsite, whether they are paid for at the time a reservation was made or before the start date of the reservation.
Non-Refundable – There are no refunds after the start date of any reservation. There are no refunds if a guest is asked to leave the premises and refused service. There are no refunds for additional guests no longer planning to occupy a campsite without a date cancellation.
GENERAL GUIDELINES –
Pets on the Property:
Keep your pet(s) on a leash at all times while on the property. The grass area by the large house is off limits to pet(s) as it is part of the private residence. Do not leave your pet unattended in a vehicle for any reason at any time. You agree to carry waste disposal bags and pick up after your pet. There are scoopers in the social area and by the cabins. In the case your pet is found unattended, off leash, or defecating alone, you will be warned once. If a pet violently interacts with another pet or person this is cause for investigation and possible removal from the property. Pets on leash are allowed with day use visitors.
Pets in Cabins:
Pets are no longer allowed inside any of the cabins due to issues with damage, cleaning, and allergies. If you plan to bring a pet you may reserve a campsite or kennel the pet outside on a cabin porch.
Vehicles:
It is the reserver’s responsibility to read the campsite description and follow the allotted number of vehicles and size dimensions. There is no nightly over flow parking for additional vehicles. We suggest you reserve a second site for additional vehicles and people as needed.
Do not attempt to park additional vehicles in any other location. Do not move barriers for additional space or to level any vehicle. Bring your own vehicle levelers.
Cabins allow for two vehicles each, and a reserved space is available directly in front of the cabin. Do not park your second vehicle in any other location. Contact the Rock Ranch if you have any issues with parking (ie day use or campers parking in the cabin area).
There are 4 day use lot areas for people visiting the property without a reservation. No overnight parking is allowed in these lots. If you reserved a campsite use that parking area only to allow for day users to enjoy the property.
Campsites:
A host will check the reservation system before the 11am checkout and tag each site with a current card (includes name, reservation date range, number of paid guests). We no longer require envelopes to be filled out by guests and returned to the registration box. A host will come around in the evenings to change any cards if necessary, as well as follow up with any issues from the morning rounds. All guests must be paid for by the reservation start date. Payment can be processed HERE and info is provided in the reminder email sent 3 days before the start of a reservation.
If you move a picnic table please return it to where you found it, or place it in a suitable area for the next guest.
If you use a fire ring make sure the coals are cold before leaving. Best practice is to drown and stir.
Hammocks are currently allowed, but the trees must be properly protected. Use a towel, cardboard, or protectors specifically designed for hammocks. If a hammock is considered to be damaging a tree it will be taken down and left at the campsite.
Slack lines are not allowed anywhere on the property.
Watershed Zone, Drinking Water:
Urinating and defecation on the property will not be tolerated. You will be asked to leave immediately with no refund. The property is on a natural water shed by way of the Ten Sleep Creek. Respect this policy and the people who use the creek as a drinking water source. Keep the property clean and free of urine smells.
There is no bathing, cleaning of dishes, or washing of clothes in the Ten Sleep Creek. No additional chemicals, whether they are labeled ‘organic’, ‘environmentally safe’, or otherwise are allowed. Consider the optics. A bathing suit is required at all times while on the property.
Drinking water is available at the bathhouse and does not need to be boiled.
Amenities:
Community refrigerators are checked regularly. Your items must be marked with the end date of your reservation. If your food is spoiling we reserve the right to dispose of it immediately for health and safety reasons. Do not leave your dishes or other personal items in or around the sink. Keep this area clean for all guests (and help us avoid pests). Clean up any mess you make in the communal sink area, including inside of the microwave and the sink drain.
Do not leave items unattended in the social area under the blue pavilion or on the deck. Do not leave hammocks, chairs, or other personal items. This is a shared space.
Packages and mail can be sent to the Rock Ranch address. Items are stored on a communal shelf behind the large house. Package delivery is a free convenience, not a service. Ten Sleep Rock Ranch assumes no liability for package delivery, security, or loss.You agree to keep your pet(s) on a leash at all times while on the property. You will not let them wander off unleashed or be left unattended. The front grass area by the large house is off limits to pet(s) as it is part of the private residence. You will not leave your pet unattended in a vehicle for any reason at any time. You agree to carry waste disposal bags and pick up after your pet. In the case your pet is found unattended, off leash, or defecating, you will be warned once. If a pet violently interacts with another pet this is cause for removal off the property.
WiFi:
Fiber Optic WiFi is an amenity available specifically in the Social Area for public use. Additional WiFi amenities are available for those reserving cabins. The Rock Ranch cannot guarantee the quality of signal, and that there will be no disruptions in service as the property is in a forest. You may bring a satellite if you own one. If you are not camping at the Rock Ranch feel free to make a Day Use contribution to one of the blue boxes for the use of the facilities (water, restrooms, WiFi).
If high quality and undisrupted internet service is a requirement for your needs then consider using the free public services of the Ten Sleep or Worland Library (they do accept donations), or booking your stay in town with another rental. If you use the WiFi of a local business for an extended period of time consider being a patron. We also suggest you park further away from the front of the establishment, so as to offer regular customers and folks with disabilities ease of parking. Thank you for supporting our town and being a good tourist.
LIABILITY RELEASE –
I, the responsible party listed on this reservation, acknowledge, appreciate, and agree that:
1. The risk of injury from any activities participated in on the property is significant, including the potential for permanent paralysis and death, and while particular skills, equipment, and personal discipline may reduce risk, the risk of serious injury does exist; and,
2. I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and,
3. I willingly agree to comply with the posted and customary terms and conditions of participation.,
4. I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS Ten Sleep Rock Ranch, their officers, officials, agents and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used for the activity (“Releasees”), WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property associated with my presence or participation, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.
I HAVE READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, FULLY UNDERSTAND ITS TERMS, AND AGREE TO IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.
Additionally, as the responsible party listed on this reservation it is my duty to inform any additional people occupying this accommodation or visiting the Rock Ranch Property to read the terms and conditions and release of liability. I take sole responsibility for assuring additional guests fill out and sign the paper form located in the Social Area, under the blue pavilion, at the REGISTRATION sign.