Receipt and Proof of Reservation Information –
Confirmation –
You should immediately receive two emails. A PayPal email for payment, and a Reservation Confirmation email from the TSRR containing detailed information about your stay. A reminder email is sent 10 days and 3 days before the start date and time of your reservation to help you comply with our Edit and Cancellation Policy time frames.
Missing Confirmation, check your spam/trash box –
If you do not receive one or both emails within 24 hours contact us to verify your payment and reservation.
Reservation Edits or Cancellation –
All requests must be sent to reservations@tensleeprockranch.com and will be replied to within 24 hours between the business hours of 8am and 6pm MST. You may also reply to any reservation confirmation or reminder email, as they are sent from reservations@tensleeprockranch.com as well.
Terms & Conditions, and Cancellation Policy
General Questions –
Email info@tensleeprockranch.com
Or call (307) 366-2096 between 8am and 6pm MST.
Reservation Edits or Cancellations:
All requests must be sent to reservations@tensleeprockranch.com and will be replied to within 24 hours between the business hours of 8am and 6pm MST. You may also reply to any reservation confirmation or reminder email.
Terms & Conditions, and Cancellation Policy
Paying for Additional Guests:
Policy –
To ensure we will not be seeking any additional payment upon arrival you must update your headcount to match your reservation record. We appreciate your help with this process. All additional guests must be paid for BEFORE the start of a reservation.
You must email reservations@tensleeprockranch.com to edit the number of guests on your reservation.
When emailing provide the following information (feel free to copy paste the text):
Name (on original reservation):
Campsite Number:
Number of Additional Guests and Nights Each:
(Example: Valarie Anderson, Campsite Number 20, 2 adults 4 nights each and 2 children 4 nights each)
Directions –
Select ‘Adult’ and/or ‘Child’, select Quantity as number of nights, select ‘Add to Cart’.
When ready to check-out select the cart icon button. You can also edit while inside the cart before payment is completed.
(Example: 1 Child 2 nights (Quantity 2), 2 Adults 3 nights (Quantity 6).
Additional Info:
PayPal – Rock Ranch Anderson, @rockranchanderson, info@tensleeprockranch.com
Venmo – Rock Ranch Anderson, @rockranchanderson, Digits -3798
(307) 366-2096
info@tensleeprockranch.com
Terms & Conditions, and Cancellation Policy