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Note: items ship within 2 business days.
IMPORTANT INFORMATION:
*Check In is at 3pm
*Check Out is at 11am
LATE ARRIVAL- If you expect to arrive late into the night, feel free to register your reserved campsite in the morning (tags for sites are in the social area under the blue pavilion). If you are in a cabin please check your confirmation email for further details.
CAMPING- Register your reserved campsite under the blue social pavilion.
Take an envelope and fully complete it.
Return envelope to blue box and tear off ticket to place on campsite post.
Sign the waiver, including all members of your party on list.
CANCELLATION POLICY –
Requests can be made via email by replying to your confirmation (info@tensleeprockranch.com), or calling (307) 366-2096.
We appreciate your patience in waiting for a response and resolution. Our goal is to reply within two business days (Monday through Friday, 9am-5pm).
Camping and Cabin Reservation Cancellation Policy:
7 Days Notice and 10% Cancellation Fee = 7 full days advanced notice required before start date of reservation to receive a refund with the deduction of a 10% fee. Reservation changes are accepted during this time. For example, you must send a request no later the 1st if your reservation starts on the 8th.
1-6 Days Notice and 50% Cancellation Fee = 1-6 full days advanced notice required before start date of reservation to receive a refund with the deduction of a 50% fee. Reservation changes are not accepted during this time. For example, you must send a request no later the 1st if your reservation starts between the 2nd to the 7th.
No Refund = Once the reservation has begun (on the start date, not check in time) there are no refunds or changes allowed.
Camping and Cabin Reservation Change Policy:
7 Days Notice = Date change requests must be sent 7 full days before the start date of a reservation. Changes will not be permitted after this date. For example, you must send a request no later the 1st if your reservation starts on the 8th.
Shortened Dates = When a request to shorten a reservation is approved a $5 fee will be deducted if a refund is applicable.
Extended Dates = Return to the reservation website page to extend your stay and pay for additional dates. If dates are extended manually by an admin and a payment request is sent a $5 fee will be added to the total. You may need to select another accommodation if your current one is booked for your extended dates.
Camping and Cabin Reservation Number of Guests Policy:
Number of Guests = All persons must be paid for in advance. No changes to the number of people are permitted.
The individual who makes the reservation is responsible for paying for all intended guests, regardless if they actually use the lodging. Seek personal payment in advance for additional guests you reserve lodging for at your campsite or within your cabin. This holds strict for the following holidays: Memorial Day, Independence Day, Labor Day. It is your responsibility to know who will be lodging with you and to collect their payment.
WiFi & INTERNET –
While there is WiFi on the property the signal is generally only useful for internet searches, social media, and emailing. We cannot guarantee that the bandwidth will be strong enough (especially during peak visitor months) to attend a Zoom meeting or upload/download large files. We suggest visiting the Ten Sleep Library, which is about 10 minutes away. They accept donations. If you use a local business’ WiFi for work related activities consider being a patron. We also suggest you park further away from the front of the establishment, so as to offer regular customers ease of parking. Thank you for supporting our town and being a good visitor ambassador.