Receipt of Payment and Confirmation of Reservation Information –
Confirmation –
You should immediately receive two emails. A PayPal email for payment, and a Reservation Confirmation email from the TSRR containing detailed information about your stay. A reminder email is sent 10 days and 3 days before the start date and time of your reservation to help you comply with our Edit and Cancellation Policy time frames.
Missing Confirmation, check your spam/trash box –
If you do not receive one or both emails within 24 hours contact us to verify your payment and reservation.
General Questions –
Email info@tensleeprockranch.com
Or call (307) 366-2096 between 8am and 6pm MST.
Adding Guests to an Existing Reservation –
Policy –
All additional guests must be paid for BEFORE the start of a reservation. To ensure we will not be seeking any additional payment upon arrival you must update your headcount to match your reservation record. The host that walks the grounds every day will expect your reservation to match the number of people camping on your site. We appreciate your help with this process.
We no longer accept Venmo payments for extra guests.
Payment must come from the person named on the reservation. We do not accept payment from each additional person individually.
Reservation Edits or Cancellations –
All requests must be sent to reservations@tensleeprockranch.com and will be replied to within 24 hours between the business hours of 8am and 6pm MST. You may also reply to any reservation confirmation or reminder email.
Terms & Conditions, and Cancellation Policy
Additional Information –
PayPal – Rock Ranch Anderson, @rockranchanderson, info@tensleeprockranch.com
Venmo – Rock Ranch Anderson, @rockranchanderson, Digits -3798