Receipt of Payment and Confirmation of Reservation Information –
Confirmation –
You should immediately receive two emails. A PayPal email for payment, and a Reservation Confirmation email from the TSRR containing detailed information about your stay. A reminder email is sent 10 days and 3 days before the start date and time of your reservation to help you comply with our Edit and Cancellation Policy.
Missing Confirmation, check your spam/trash box –
If you do not receive one or both emails contact us to verify your payment and reservation was successful.
General Questions –
Email info@tensleeprockranch.com
Or call (307) 366-2096 between 8am and 6pm MST.
Adding Guests to an Existing Reservation –
Camping Policy –
All additional guests must be paid for BEFORE the start date of a reservation. The number of guests paid for must not be less than the number of people present on the campsite. Otherwise, you will be asked for additional payment.
We no longer accept Venmo payments for extra guests.
Payment must come from the person named on the reservation. We do not accept payment from each additional person individually.
Reservation Edits or Cancellations –
All requests must be sent to reservations@tensleeprockranch.com and the virtual assistant will do their best to reply as soon as possible. You may also reply to any reservation confirmation or reminder email.
Terms & Conditions, and Cancellation Policy